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 Software Features

Advanced Multi-Site

Allworx Advanced Multi-Site
Key Features
  • Global call routes include handsets at other sites
  • Global directory across all sites
  • Monitor handsets from other sites via BLF
  • Additional Auto Attendant flexibility
  • Unified voicemail system across all sites
  • Real-time monitoring with automatic failover
  • Sold as an option
    • One time license fee for Primary site and each Branch site
    • Unlimited number of users
    • Server software 7.1 is required

Automatic Call Distribution (ACD)

Allworx Automatic Call Distribution Software
Key Features
  • Visual indicators show the status of the queue line through variations in the color and blinking of Programmable Function Keys
  • Record custom greetings for each queue
  • Each queue can be assigned a descriptive name to appear whenever drop down menus are available or on your phone display when the phone is ringing
  • Programmable Function Keys can be set so that specific keys light up to represent specific call queues
  • Each phone can be set to respond to queue conditions differently, including different ring cadences, ringing after a user-specified number of callers enter the queue or after callers have exceeded a user-specified time period
  • Calls can be directed to managers or co-workers if the wait time becomes too long, or too many calls are in queue at any given time
  • Track detailed statistics on the performance of individual agents as well as on each call queue within the system
  • Sold as an option
    • One time license fee
    • Unlimited number of users
    • Server software 7.1 is required

Call Assistant

Allworx Call Assistant Software
Key Features
  • Centralized call management
  • Easy-to-use graphical user interface
  • Status for every line and handset on system
  • “Drag-and-drop” capability for transferring calls
  • Record user’s calls and save as a WAV file
  • Easy access to standard call functions
  • Seamless integration with any Allworx phone
  • Quick and easy installation
  • Support for both VoIP and traditional Central Office (CO) phone lines
  • TAPI support (bundled with Call Assistant) 1
  • Sold as an option
    • One time license fee
    • Unlimited number of users
Conference Center

Allworx Conference Center Software

 

 

 

 

 

 
Key Features
  • Full administrative view of users and conferences.
  • Set up conference calls 24/7
  • Secure conferencing option — ID and Password protection.
  • Centralized scheduling and moderation of calls.
  • Easy-to-use graphical user interface.
  • Seamless integration with Allworx systems and phones.
  • Quick and easy installation.
  • Ability to create reoccurring conference calls.
  • Sold as an option
    • One time license fee
    • Unlimited number of users
Mobile Link

Allworx Mobile Link
Key Features
 
  • Modify conference calls
  • Check / send voicemails
  • View / modify presence settings
  • Sold as an option
    • One time license fee
    • Unlimited number of users
    • Server software 7.1 is required

 
TAPI TSP Driver

Allworx TAPI TSP Driver Software

Key Features

  • Support for Multiple Calls: applications that allow for simultaneous multiple calls are supported

  • Outbound Calling: including placing outbound calls and dialing additional digits on active calls (e.g. at an auto attendant or entering a PIN code)

  • Inbound Calling: including answering or receiving prompts and caller information on inbound calls

  • Support for Caller ID: including automatic display of contact information

  • Transfer Call: support for both blind and attended transfers

  • Park Call: support for parking and retrieving parked calls

  • Hold and Un-Hold Call: easily place an active call on hold or un-hold, depending on application

  • Sold as an option

    • One time license fee

    • Unlimited number of users

 
VPN

Allworx Virtual Private Network (VPN) Software
Key Features
  • VPN (Virtual Private Network) 1 — PPTP (Point-to-Point Tunneling Protocol) security.
  • PPTP-based VPN for up to 16 simultaneous users. 1
  • One VPN license comes standard for the system administrator.
  • Access Allworx remotely via VPN and get full functionality (email, directory, etc).
  • Sold as an option
    • One time license fee
    • Unlimited number of users

 
Dual Language Pack

Allworx Dual Language Pack
Key Features
  • Companies with customers calling in multiple languages can now choose the option of providing voice prompts in two languages.
  • The system can be configured based on employees’ preferred languages.
  • Your business doesn’t stop at the border — now Allworx will actively help boost your international or multicultural corporate presence.
    • Sold as an option
      • One time license fee
      • Unlimited number of users

 
   

 

Nev-Comm

Nevada State License # 58004

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